Customer Service
Job Summary:
The employee is responsible for managing the company's email, following up on customer requests, coordinating between departments, and responding to various inquiries in multiple languages professionally and quickly, while adhering to the quality standards of the customs clearance company.
Duties and Responsibilities:
• Follow up the email box on a daily basis and organize correspondence.
• Respond to customers in multiple languages (such as Arabic, English, etc.).
• Transfer relevant requests and inquiries to the competent departments.
• Prepare and draft official responses professionally.
• Follow up shipments and provide customers with updates (if required).
• Archive and organize correspondence to ensure easy reference.
• Build clear and professional relationships with customers.
Required Skills:
• Proficiency in Arabic and English (additional languages are an advantage).
• Strong skills in written communication and letter drafting.
• Response speed and high accuracy.
• Ability to manage time and work under pressure.
• Experience in shipping or customs clearance companies is preferred.
• Computer skills and email programs.
Qualifications:
• Diploma or bachelor's degree (preferably in management, languages, or a similar field).
• Previous experience in customer service or commercial correspondence is an advantage
